Executive Summary
Unified communications deployment for professional services firm, replacing legacy PBX with cloud-based VoIP supporting 2,500+ users across 15 offices with advanced collaboration features and mobile integration.
Challenge
- Legacy phone systems at end-of-life
- High long-distance costs between offices
- Need for video conferencing integration
- Mobile workforce requiring flexibility
- Client confidentiality and call recording compliance
Solution
Enterprise VoIP:
- Cloud-based unified communications platform
- 2,500+ IP phones and softphones
- Video conferencing integration (Zoom/Teams)
- Mobile app for remote workers
- Secure call recording for compliance
Results
- ✅ $280K Annual Savings on phone costs
- ✅ 99.99% Uptime SLA
- ✅ 85% Video Adoption rate
- ✅ 100% Mobile Enablement
- ✅ Compliance Certified
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Project Type: Phone Systems - Enterprise VoIP
Completion Date: 2023