Executive Summary
Deployed unified communications platform for municipal government, replacing legacy PBX with modern VoIP solution supporting 1,200+ users across city hall, police, fire, public works, and recreation facilities.
Challenge
- 25-year-old analog PBX system with frequent failures
- No disaster recovery capability
- Limited inter-department communication
- High maintenance costs ($120K annually)
- Need for 911 integration and emergency notifications
Solution
VoIP Deployment:
- Cloud-based unified communications platform
- 1,200+ IP phones deployed
- Emergency 911/E911 integration
- Mobile app for remote workers
- Integration with existing radio systems
Features Implemented:
- Auto-attendants for all departments
- Voice-to-email for voicemail
- Call recording for compliance
- Emergency mass notification system
- Geographic redundancy
Results
- ✅ 99.99% Uptime vs. 92% with old system
- ✅ $85K Annual Savings on maintenance
- ✅ 100% 911 Compliance achieved
- ✅ Remote Work Enabled during pandemic
- ✅ 30-Second Response for emergency notifications
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Project Type: Phone Systems - VoIP
Completion Date: 2023
Compliance: E911, Kari's Law, RAY BAUM'S Act