About This Role
As a Helpdesk Support Specialist at Techs on Standby, you'll provide first-line technical support and
coordinate field technician dispatch for our nationwide operations. This is an excellent entry point into IT
with opportunities for growth.
Key Responsibilities
- Answer support calls and emails from clients
- Troubleshoot basic network and hardware issues
- Dispatch field technicians to client sites
- Track and update service tickets
- Coordinate scheduling with project managers
- Document issues and resolutions
Requirements
- 1+ year customer service or IT support experience
- Basic understanding of networking concepts
- Strong communication and phone skills
- Ability to multitask in fast-paced environment
- Experience with ticketing systems preferred
- CompTIA A+ or Network+ a plus
Benefits
🏠
Work From Home
100% remote position
🎓
Training
Paid certifications
🏥
Benefits
Medical & dental
📈
Growth
Career path to tech roles
Ready to Join Our Team?
Apply now to start your IT career with a veteran-owned company.
Apply Now →